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Privacy Policy

Hip Hip Hurray Soft Play Hire
Effective Date: 02/07/2025

Hip Hip Hurray Soft Play Hire (“we”, “our”, “us”) is committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our business.

1. What Information We Collect

We may collect the following types of personal information:

  • Identification Information: Full name, address, email address, phone number.

  • Booking Details: Date, time, and location of hire, party/event details.

  • Payment Information: Payment method, billing address, and transaction details (note: we do not store credit card details).

  • Communication: Any correspondence sent via email, social media, SMS, or our website.

  • Website Usage Data: IP address, browser type, device information, and cookies for analytics (where applicable).

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Make a booking or enquiry through our website, phone, email, or social media.

  • Subscribe to newsletters or updates.

  • Provide feedback or reviews.

  • Interact with us at events or via promotions.

We may also collect information through third-party platforms (e.g., booking or payment services) if you choose to use them in relation to our services.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your bookings.

  • Communicate with you about your hire or enquiry.

  • Provide customer support and respond to feedback.

  • Send service updates, marketing materials, or promotions (you may opt-out at any time).

  • Improve our website, services, and customer experience.

  • Comply with legal obligations and resolve disputes.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to:

  • Service providers (e.g., website hosting, payment processing, IT support).

  • Insurance or legal professionals (if required by law or to protect our legal rights).

  • Government authorities if mandated by legislation.

All third parties are required to handle your information in accordance with Australian privacy laws.

5. How We Store and Protect Your Data

Your personal information is stored securely on password-protected systems and cloud-based platforms compliant with Australian privacy standards. We take reasonable steps to:

  • Protect your data from misuse, loss, unauthorised access, and disclosure.

  • Destroy or de-identify personal information when no longer needed.

6. Accessing and Updating Your Information

You may request access to your personal information or request corrections by contacting us using the details below. We aim to respond within 30 days.

7. Cookies and Website Analytics

Our website may use cookies to collect non-personal data for analytics purposes (e.g., Google Analytics). This helps us understand how visitors use our site and improve user experience. You can disable cookies in your browser settings.

8. Third-Party Links

Our website or communications may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing your information.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

10. Contact Us

For questions, complaints, or general enquiries:

Hip Hip Hurray Soft Play Hire
Email: hiphiphurraysoftplayhirecbr@gmail.com